Introduction:

The University believes that students should be given an opportunity to air their grievances in a manner that is formal and structured. While we have a mentorship program in place that can address some of the issues and concerns faced by the students, there could be a larger concern that needs to be addressed at the University level.

The University in its handling of students’ grievances is committed to the fair, transparent and equal treatment of all individuals regardless of gender, age, disability, colour, race, ethnic or national origin, socio-economic group, marital status, and religious or political beliefs.

The University is also committed to upholding the highest ethical standards in dealing with grievances in compliance with all applicable laws while upholding its Values.

Grievance may result from the following factors:

  1. Issues of conflict between students and teachers or with co-students or any employee of the University
  2. Violation of Departmental or University rules and practices
  3. Matters pertaining to grades
  4. Perceived discrimination
  5. Any other

Process:

The grievances of the student should be firstly addressed by the concern faculty or mentor. If the grievance is not successfully addressed at this level then the HOD must intervene to address the grievance. If all interventions at the department level have been exhausted, the student can appeal in writing through the HOD to the Secretary of the Grievance Redressal Committee. 

Grievance Redressal Committee:

The Students Grievance Redressal Committee shall be constituted with the following members:

  1. Registrar – Chairperson
  2. Students Affairs Officer – Secretary
  3. Dean Academics (Member)
  4. Controller Examination & Evaluation (Member)
  5. Counselors
  6. Respective HODs

Roles and responsibilities of the Grievance Redressal Committee:

  1. Act as an independent investigating body
  2. Study all aspects of the grievance to ensure fairness and justice
  3. The committee can involve the teachers, students in the investigation
  4. Study and examine the validity and ascertain facts of the grievance
  5. The Grievance Redressal Committee shall have access to all files confidential or otherwise relevant to the individual’s grievance.
  6. The Grievance Redressal Committee shall discuss the matter with all concerned, look into the relevant documents if required, and submit its written recommendations and report to the Vice Chancellor within two weeks of the date of
  7. The Vice Chancellor shall be guided by the advice of the Grievance Redressal Committee, unless the recommendations of theCommittee violate basic rules and norms of the university in implementing the decisions/recommendations of the Grievance Redressal Committee.
  8. If for any reason, the grievance is not resolved by the Grievance Redressal Committee, the matter will be referred to the Vice Chancellor whose decision shall remain final and binding.

Approaching the Committee with solving the issue will not be held against the individual student at any point and in no way affect her/his academic performance within the University.