Martin Luther Christian University Achieves ISO 21001:2018 Certification
Shillong, April 29, 2025 — Martin Luther Christian University (MLCU) proudly announces its achievement of the prestigious ISO 21001:2018 certification, awarded by Bureau Veritas Certification for its Educational Organizations Management System (EOMS).
The journey began at a leadership retreat in Umrynjah on September 29, 2023, where MLCU’s Chancellor, Board Members, and Level A officers resolved to pursue ISO 21001:2018 accreditation. To steer the process, renowned ISO consultant Mr. Gautam Chakraborty was appointed. His first visit in July 2024 involved extensive interactions with the Vice Chancellor, awareness programs for senior management, Heads of Departments (HoDs), non-teaching staff, librarians, and administrators, as well as comprehensive gap analyses and the drafting of essential procedures and manuals.
The second visit was held from August 5 to 9, 2024, focused on training internal auditors through workshops, practice audits, and the finalization of audit reports. Internal teams, led by the IQAC and Registrar’s Office, played key roles in ensuring compliance across departments.
Following rigorous internal preparations, MLCU underwent its Stage 1 Audit from February 5–6, 2025, conducted by Bureau Veritas under Lead Auditor Mr. Subrata Majumdar. Subsequently, the Stage 2 Audit was conducted from March 10–13, 2025, by Lead Auditor Mr. Tamal Sen. The audits evaluated the university’s systems for effectiveness in delivering quality academic services, internal audits, legal compliance, and continual improvement.
Despite identifying 148 non-conformities during Stage 2, MLCU swiftly resolved them within a month, demonstrating its commitment to excellence and quality education. Final corrective actions were submitted to Bureau Veritas Certification.
On April 25, 2025, Martin Luther Christian University officially achieved ISO 21001:2018 certification, marking a significant milestone in its journey toward global best practices in education management.
MLCU remains committed to fostering a robust and dynamic learning environment, emphasizing quality, transparency, and continual improvement for the benefit of all its stakeholders.